At DJ INFINITI Store, customer satisfaction is our priority. Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.
Eligibility for Returns
To be eligible for a return:
Non-Returnable Items
Certain types of goods cannot be returned, including:
Additional non-returnable items include:
To process your return, we require a receipt or proof of purchase.
Partial Refunds
Partial refunds may be granted in the following circumstances:
Refund Process
Once your returned item is received and inspected, we will notify you via email of the approval or rejection of your refund.
If approved, the refund will be processed, and a credit will be applied to your original payment method within a specified timeframe.
Late or Missing Refunds
If you haven’t received your refund:
If you’ve followed these steps and still have not received your refund, please contact us at support@djinfiniti.com.
Sale Items
Only regular-priced items are eligible for a refund. Sale items are non-refundable.
Exchanges
We only replace items if they are defective or damaged. To request an exchange, email us at support@djinfiniti.com and send your item to:
{DJ INFINITI Store physical address}.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.
If the gift giver had the order shipped to themselves and later gave it to you, the refund will be issued to the gift giver.
Shipping Returns
To return a product, mail it to:
{DJ INFINITI Store physical address}.
Customers are responsible for return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.
For expensive items, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Need Help?
For questions or assistance with refunds and returns, contact us at support@djinfiniti.com.
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